Frequently Asked Questions

App Support

Five Element Method · Dr. Jennifer Taylor Menda

We're glad you're here. All apps created through the Five Element Method are designed to support your health, your rhythm, and your body's innate intelligence. If something isn't working or you have a question, we want to help.

Email us at: hello@5emethod.com

We respond to all messages within 2–3 business days.

Frequently Asked Questions

The app isn't loading or something isn't working — what do I do? Try closing the app completely and reopening it. If the issue continues, check that your app is updated to the latest version through the App Store. Still not working? Email us at hello@5emethod.com with a brief description of what's happening and what device you're using and we'll get back to you quickly.

I can't remember my login or I'm having trouble accessing my account. Email us at hello@5emethod.com with the email address you used to sign up and we'll help you get back in.

My data disappeared or isn't saving correctly. Make sure you have a stable internet connection and that the app is updated. If your data is still missing, email us right away at hello@5emethod.com — include your device type and a description of what happened so we can look into it.

Can I use the app on multiple devices? This depends on the specific app. Email us at hello@5emethod.com and we'll let you know what's supported.

I was charged but I don't have access to the full app. If you completed a purchase and are not seeing the content you paid for, first try restoring your purchases inside the app settings. If that doesn't resolve it, email us at hello@5emethod.com with your Apple ID email and purchase date and we'll sort it out.

How do I cancel a subscription? All subscriptions are managed through Apple. To cancel, go to your iPhone Settings → tap your name → Subscriptions → find the app and tap Cancel Subscription. You'll retain access through the end of your current billing period.

I have a question about the content or guidance in the app. We'd love to hear from you. Email hello@5emethod.com and Dr. Menda or a member of the Five Element Method team will get back to you.

Is this app a substitute for medical care? No. All Five Element Method apps are educational and wellness tools rooted in Traditional Chinese Medicine principles. They are intended to support general wellbeing and self-awareness — not to diagnose, treat, cure, or prevent any medical condition. If you have health concerns, please consult a licensed healthcare provider.